Using our website

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order.

Please take the time to check the details of your order at each page of the order process and before clicking “Confirm and Pay”, as you will not be able to make any changes to your order after this point, however you do have the option to cancel your order up to 30 minutes after it is placed, this option can be found in your account section. 

After you place an order by clicking “Confirm and Pay”, you will receive an email from us acknowledging that we have received your order. Once your order leaves our warehouse, we then send you an email that confirms that the items have been dispatched.

Please note that items are subject to availability. There may be a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an Item becomes out of stock, we will notify you as soon as possible and you will be refunded where we have already taken payment.

We reserve the right to refuse an order; for example if the Item you have ordered is unavailable or out of stock, if we are unable to obtain authorization of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity.

If we are unable to supply you with an Item in these circumstances we will inform you of this by email. If you have already paid for the Items, we will refund you the full amount including any delivery costs charged as soon as possible.