Craft Label Limited (company number TBC) trading on www.craftlabel.com - registered main trading office address based at Craft Label, Bishop House, Abbeyfield Road, Nottingham NG7 2SZ
This section tells you the legal terms and conditions (“Terms”) on which we sell any item on our sites (“Items”) to you. Please read these Terms carefully and make sure that you understand them before ordering any Items from the site. Please note that before placing an order you will be asked to agree to these Terms. By placing an order on the Craft Label site, you confirm your acceptance of these Terms.
We reserve the right to amend these Terms from time to time. Every time you wish to order Items, please check these Terms to ensure you understand the terms which will apply at that current time.
This policy was last updated on: 7th June 2020 11:13am
Using Our Site
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order.
Please take the time to check the details of your order at each page of the order process and before clicking “Confirm and Pay”, as you will not be able to make any changes to your order after this point, however you do have the option to cancel your order up to 30 minutes after it is placed, this option can be found in your account section.
After you place an order by clicking “Confirm and Pay”, you will receive an email from us acknowledging that we have received your order. Once your order leaves our warehouse, we then send you an email that confirms that the items have been despatched.
Please note that items are subject to availability. There may be a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an Item becomes out of stock, we will notify you as soon as possible and you will be refunded where we have already taken payment.
We reserve the right to refuse an order; for example if the Item you have ordered is unavailable or out of stock, if we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity.
If we are unable to supply you with an Item in these circumstances we will inform you of this by email. If you have already paid for the Items, we will refund you the full amount including any delivery costs charged as soon as possible.
Products & Prices
The images of the items on the site are for illustrative purposes only. While we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the items. The items you order may vary slightly from those images.
All sizes and measurements of items listed on the site are approximate, however we do make every effort to ensure they are accurate as possible.
We take due diligence to ensure that all details, images, descriptions and prices of items are as accurate as possible. We reserve the right to refuse orders where information about Items has been mis-published, including without limitation prices and promotions.
We take all reasonable care to ensure that the prices of Items are correct at the time when the relevant information is entered onto the site. Prices for Items may change from time to time without notice. However, these changes will not affect orders that have already been despatched.
The price of an item includes VAT (or similar sales tax) (where applicable) at the prevailing rate for which we are responsible as a UK based seller.
The price of an Item does not include delivery and any possible returns charges. You will be provided with details of our delivery charges during the order process. You can get information about returns on our returns page (add link)
Please be aware that our Items are not aimed at persons aged under 3 so please take extra care when purchasing items as gifts for persons under this age group. Children under the age of 12 should be supervised by an adult while using any items purchased on the site.
Please note that whilst we take utmost care in ensuring the content on the Sites (including descriptions of the Items and associated services such as shipping, payment terms, offers and promotions and delivery timescales) are accurate the site may at times contain typographical errors or other errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Where this affects an order that you have already placed, we will notify you of the error if it will impact upon your order. In this regard, we reserve the right not to fulfil any orders that you have placed based on information on the site that may contain errors or inaccuracies. If you notice any suspected errors, please inform us on email at email@example.com
You can pay for items on the site using the following card payment options: Mastercard and Visa credit cards, Maestro, Delta, Solo or Electron debit cards, American Express. If you prefer, you can also use PayPal, Google Pay and Apple Pay. (This section may need changing depending on final options). You can pay for Items in either Pound Sterling, US Dollars or Euros.
We use the Stripe payment gateway which provides you with a safer shopping experience when using your credit card online. Our website does not store your credit card details.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified as soon as possible.
All Items ordered remain our property until we receive full payment from you.
You will be given various options for delivery of items during the order process. The options available to you will vary depending on where you are ordering from.
Delivery charges will be applied in addition to the prices for the Items you are purchasing. The amount of the delivery charge will depend on the delivery option you have chosen.
Please note that in addition to the Items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes. In the event that you fail to pay such duties and taxes or you fail to collect your order, and the order is then returned to us, we will require you to pay any costs that we have incurred as a consequence.
You must provide us with complete and accurate delivery address information, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.
We will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note standard delivery of your order may take longer during sale or other busy periods.
We are unable to deliver on public and bank holidays, Christmas Day, Boxing Day or New Year’s Day.
Returns and Refunds
If you change your mind about any items purchased, you can read about our refund and return policy here.
You will receive an invitation via email to review a product that you purchased from the Craft Label site. This invitation will be sent several days after order delivery.
We use trusted 3rd party extensions to ensure the authenticity of our product reviews.
Gift Cards & Voucher Codes
You can purchase electronic gift cards from our site. Your gift card can be used by you if you are the purchaser or given as a gift. You can use the card in full or part payment for goods purchased on the Craft Label site. The gift card cannot be used for purchases on other sites or stores.
The value of your purchases will be deducted from the balance on your gift card when entered at checkout; any remaining balance can be used against future purchases.
The gift card cannot be exchanged for cash. No change or refund will be given. The gift card will automatically expire 24 months after purchase.
We may offer voucher codes during promotional periods on our website, these codes are intended for one-time use and may be withdrawn or amended at any time and without notice. To redeem the voucher code, please enter the promotion code at checkout.
A Few Other Things
Some of the goods sold through our site may not be suitable for under 18s - the law prohibits the sale of sharp instruments, aerosols, glues and solvents to anyone under this legal age. By purchasing these restricted items from our website, you agree to our terms and conditions and conform to meet the criteria for purchase.
We may transfer our rights and obligations under our contract with you to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
These Terms are governed by English law. This means your use of the Sites and any contract for the purchase of Items through the Sites; and any dispute or claim arising out of or in connection with the same will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction to settle any disputes arising out of these Terms or your use of the Sites.
If you have any questions about our Terms & Conditions, please contact our Customer Care Team at firstname.lastname@example.org